Case study / Rock & Roll Hall of Fame
Self-Service Ticketing Kiosk
When the Rock & Roll Hall of Fame reopened in June 2020, buying a ticket worked differently. Admission moved to timed tickets bought online in advance, capacity was limited, and the museum was running with a smaller staff. But not every visitor got the message before they arrived.
The challenge
Visitors who showed up without a ticket still needed a way in, without a crowded ticket counter and without pulling a smaller staff off the floor. They needed to pick an entry time, pay, and walk in on their own, and staff needed a fast way to check them in.
Anything new also had to work with the systems the museum already ran on, from its timed ticketing to its payments.
What we built
Self-service ticket kiosks with a touchscreen, a card reader, and a receipt printer, built into rugged road cases that staff can roll wherever they're needed. Visitors pick their tickets, pay, and walk away with a receipt. Discounted tickets are a tap away, and the screen can switch languages.
- Connected to Ticketure, the museum's ticketing system, so the kiosks sell from the same timed inventory as the website
- Card payments through Stripe Terminal readers
- Custom receipts with QR codes that staff scan to check visitors in at the door
The result
The kiosks were built for a crisis, and they outlasted it. Online sales are still strong, but for everyone who arrives without a ticket, the kiosk is the way in. They now bring in about 30% of the Rock Hall's ticket revenue, at a museum that draws around half a million visitors a year.
Building something like this?
Tell us what you're working on, even if you don't know exactly how to build it yet. We'll tell you honestly how we'd approach it.
